Change management and customer experience
Digital transformation is a journey towards
more efficient and customer-oriented operations.
Contact us
Digital transformation is the key to success
The business environment is rapidly changing due to digitalisation and artificial intelligence. Our job is to ensure that your organisation not only keeps up with this change but also stands out by providing an unparalleled customer experience. Digital transformation is an excellent opportunity to renew operations and create sustainable success.
We are experts in managing digital change and optimising the customer experience. We use this expertise to help you identify new business opportunities through digitalization and implement effective change that speaks to your customers.
Check out what we do and start your journey towards digital success!
Netum established a new business unit
We have established a new business unit, Change Management and Customer Experience, to strengthen our service offering. With this change, the former management consulting and design teams form a coherent entity whose business seamlessly supports Netum's other units and, thus, Netum's growth. The changes entered into force on August 1, 2024.
Our services
Strategy and investment projects
- We support your company's strategy work and find the best solutions to find the potential for digitalisation.
- We conduct in-depth and customer-centric surveys and overall evaluations to help you develop a clear and accessible digital strategy.
Business development
- We help your organisation develop the necessary skills and find new business opportunities through digitalisation.
- We make your operations more efficient and improve your competitiveness.
Change management in digitalisation
- We help your organisation successfully implement all the necessary changes.
- We consider technological changes, stakeholders, and cultural changes in management.
Service design
- Through service design, we help find real customer needs and design solutions that produce results.
- We engage different parties from the beginning by actively involving users when designing the service.
UX and UI design
- User experience (UX) and user interface design (UI) are key to an organisation's success.
- We design a user experience that takes into account the user's needs and goals.
- We develop user interfaces that are intuitive and pleasant to use.
Green design
- "Green design" is a design philosophy that aims to make digital services as responsible as possible.
- We make design decisions according to sustainable and responsible principles.
Green Design -opas julkaistu!
Me Netumilla haluamme edistää vastuullista digitaalista kehittämistä. Oppaan luettuasi ymmärrät miksi ja miten suunnitellaan vihreästi.
A reliable partner for digital transformation and improving customer experience
The Change Management and Customer Experience team specialises in leading digital change and improving customer experience. We are committed to helping organisations achieve their digital goals responsibly, cost-effectively and with future needs in mind.
Digital transformation is a journey, not a destination. Start by setting clear goals and defining your organisation's current situation. After that, it's time to build a roadmap that guides the change toward the desired results. You are always one step ahead in the digital competition by choosing us.
Why choose us?
- We have experience and expertise in many different industries.
- We are passionate about digital transformation, customer experience and customer-centric service design.
- We help our clients define goals and develop strategies to achieve them.
- We research and illustrate customer needs and wishes and develop solutions that add value and differentiate us from the competition.
- We work efficiently and look for results.
- We are committed to acting responsibly.
Päivi Yli-Olli
Director
Change management and Customer experience
+358 40 757 5434
paivi.yli-olli@netum.fi
